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Maintenance Check List Before Returning For Service
 

By checking the below maintenance list, you might be able to avoid the inconvenience and expense of returning your Prometheus lighter for the warranty repair service.

1. Clean the flame hole with Compressed Air
The number one cause of lighter malfunction is the clogging of the flame holes where the flame comes out.  Please make sure that you do not carry your lighter in a dirty pocket.  Also, when you light your cigar or cigarette, please do not put them into the flame.  This will prevent the ashes from falling into the flame holes of your lighter and clogging it up.  Clean the flame holes once a week with compressed air such as air duster can sold at computer stores in order to prevent your lighter from clogging up.

The picture on the left side shows what happens to the lighter when cigarretes or cigars are lighted too close to the flame holes.  The falling ashes clog up the flame holes of the lighter.
Properly Maintained
Clogged Flame Holes
   
Air Can
     

2. Is your lighter filled with butane gas?
If the gas tank of the lighter is empty, the lighter will not operate.   Please make sure to bleed air out of the gas tank before refilling .  After draining the air out of the gas tank, refill it with double-refined Prometheus butane gas .  Please follow the instructions in Lighter Maintenance to properly refill the lighter.  Also, please review "Must-Do's" in Lighter Maintenance to see whether you are maintaining your lighter properly.

3. Please make sure to refill with double-refined Prometheus butane gas.
An impure butane gas will clog up the flame nozzle of your lighter. We recommend Prometheus butane gas refill cartridge which you can find at authorized Prometheus dealers. If you cannot find an authorized Prometheus dealer in your area, please contact us to directly order from us.

4. When refilling the lighter, make sure to take the air out of the gas tank.
When refilling the lighter, make sure to take the air out of the gas tank first by pressing the refill inlet valve with a small screw driver. You will hear a hissing sound when air is bled out of the gas tank. If the empty gas tank is filled with air, you will not be able to effectively refill the gas tank with butane gas.

5. After refilling the lighter, you must wait at least 2 to 5 minutes.
Butane gas needs to reach the room temperature before the lighter is ignited.

6. Please check whether the flame height adjuster is at the right setting.
Naturally, if the flame height adjuster is set at too low a level, the flame will not be ignited or the ignited flame will be low and weak. Also, if the flame height adjuster is set at too high a level, the flame will not be ignited either. If the lighter makes a hissing sound and will not Ignite, the flame height adjuster might be set at too high a level. In this case, you must lower the flame height adjuster by turning clockwise.

7. Quick Maintenance Tips for the Laser Flame, Jet Turbo Lighter. 
If your lighter is a Laser Flame Jet Turbo lighter, follow the maintenance tip list in Quick Maintenance Tips for the Laser Flame, Jet Turbo Lighter before you return your lighter to Prometheus Service Center for the warranty repair service.

8. After following the above and if your Prometheus lighter still does not work, please return it to Prometheus Service Center by following the return instructions stated in Prometheus Limited Warranty. Please do not return your Prometheus lighter to the store where you purchased it for the warranty service but directly to Prometheus Service Center.

9. If you decide to send your lighter to Prometheus Service Center, please do not enclose the lighter in the original leather box.  If you do send the lighter enclosed in these boxes, they will not be returned to you when your lighter is sent back to you.

 
Leather Gift Box
Leather Gift Box

 
 
 
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